Effective Date: 28 July 2025
At Graffi Factory, we care deeply about quality and customer satisfaction. If you’re not fully satisfied with your purchase, you have the right to return the item(s) under the following terms:
✅ Right of Withdrawal
You have the right to withdraw from the purchase within 14 days from the date of delivery, without the need to provide a reason.
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Items must be unused, in original packaging, and in resalable condition.
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Return shipping costs are the responsibility of the customer unless the item is defective or sent in error.
🚫 Non-Returnable Items
The following items cannot be returned:
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Personalized or made-to-order items
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Gift cards or downloadable products
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Items worn or damaged by the customer
🔄 Returns Process
To initiate a return, please contact us at info@graffifactory.com within 14 days of receipt.
Returns must be sent to:
Riccardo Lopez – Graffi Factory
Carrer de Joan d’Austria 116, 3/1
08018 Barcelona, Spain
We recommend tracked shipping. We are not responsible for returns lost in transit.
💳 Refunds
Once we receive and inspect your returned item, we will notify you by email.
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Approved refunds are processed to your original payment method within 7 business days.
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Shipping fees are non-refundable unless the item is defective.
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Sale items are not eligible for refunds.